Course Portfolio and Relevant Experience
October 16, 2004 - Current | Manager, Training and Facilitator Development
FranklinCovey Canada | Cambridge, Ontario
Certified in the following Curriculum
- 7 Habits of Highly Effective People Suite
- Focus: Achieving your Highest Priorities
- Leadership: Great Leaders Great Team Great Results
- Leading at the Speed of Trust
- Presentation Advantage
- Meeting Advantage
July 6 , 2003 – September 10, 2004 | Learning Development
Cara Operations Ltd | Mississauga, Ontario
Certified in the following Curriculum
- Achieve Global – Reaching for Stellar Service
- DDI – Development Dimensions International – Core Skills for Building Commitment.
- Franklin Covey – 7 Habits of Highly Effective People
July 4 , 1999 – June 29, 2003 | Training Consultant
ADP Canada | Etobicoke, Ontario
Certified in the following Curriculum
- Radclyff Group – Strategic Interaction Skills
- Dynamics of Change – ADP Canada
- World Class Service – ADP Canada
- Managing the Effects of Stress – ADP Canada
September 1995 – June 1999 | Customer Service Manager/Training Specialist
Purolator Courier Ltd | Etobicoke, Ontario
Certified in the following Curriculum
- Eagles Flight – Quest for Liquid Gold
Curriculum Portfolio
- Customer Service
- Change Management
- Stress Management
- Call Centre Mentoring Programs
- Leadership Training
- Individual Effectiveness
- Presentation Skills
- Time Management
- Communication Skills
