FranklinCovey Canada | Manager, Training and Facilitator Development
October 18, 2004 – Present

• Created a standardized certification process in the central region for all Franklin Covey Programs.
• Co-developed and delivered Facilitator Enhancement Days for training consultants in central region to increase presentation skills, promote new Franklin Covey programs and increase sales.
• Certified over 1,000 training professionals in diverse industries on Franklin Covey programs.
• Recipient of Franklin Covey President’s Club award for 2 consecutive years by maintaining a base 70% Net Promoter Score and influenced a minimum of $280 000 in revenue.

Cara Operations | Manager, Organizational Learning and Effectiveness
July 7, 2003 – September 10, 2004

• Assisted in the role-out of Cara College Education and Development program.
• Co-launched the role out of Franklin Covey, DDI and Achieve Global programs.
• Coached Managers and Directors in 5 divisions on Leadership Principles and Practices.

ADP Canada | Training Consultant
July 5, 1999 – June 27, 2003

• Facilitated internal training programs in the areas of Call Mentoring, Customer Service, Change Management, and Self and Time Management.
• Presented Year-End seminars across Ontario to audience sizes of 40-120 people.
• Co-developed “World Class Service” Customer Service program based on the core principles of ADP.
• Assisted in the development and role-out of Stress Management and Change Management programs.

Purolator Courier | Customer Service Manager, Training Specialist
1996 – June 25, 1999

• Managed and developed a group of 35 inbound and outbound call centre agents.
• Standardized a documentation system to gather and monitor agent statistics.
• Developed EDC’s (Employee Development Coordinators) into Management positions.